As a Company, we are subject to British, Scottish and European Law. We care about your privacy and your right to privacy, under the new GDPR Regulations.
For this reason, we collect and use personal data only as it might be needed for us to deliver products, to engage with us (by way of a newsletter, or similar), to give us your details for bookings, or similar products and services.
Your personal data includes information such as:
We do not save and cannot see any payment card data.
We collect information mainly so that we can deliver your products, goods and services secondly to tell you about special offers and new products. Certain items of personal data is collected directly from you when you:
We believe in minimizing the data we collect and limiting its use and purpose to only that
We may contact you directly or through a third party service provider regarding products you have purchased from us, or support requests made by you.
We may also contact you with special offers and new products (if you have requested this). You don't need to provide consent as a condition to purchase our goods. These contacts may include:
If you have an account with us you may update your data at any time by visiting your account.
If you want to have your name and address (excluding country) removed form your orders, you can contact customer service via email or telephone. You will be asked to verify your identity before deletion.
If you no longer wish to receive newsletters there is an unsubscribe link in all emails sent.
We will never do this or sell your data to a third party.
Upon visiting our website, a cookie will be placed on your machine for the purpose of adding products to your basket, if you are logged in allow you to add to your wish list (or similar) access your account and populate your billing and delivery address. You can delete cookies on your machine at any time by clearing your browser history.
We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilization of encryption where appropriate. We retain personal data only for as long as necessary to provide the services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods: mandated by law, contract or similar obligations applicable to our business operations; for preserving, resolving, defending or enforcing our legal/contractual rights; or needed to maintain adequate and accurate business and financial records. If you have any questions about the security or retention of your personal data, you can contact us at directly.
WHAT IS THE RIGHT TO ERASURE?
Under Article 17 of the GDPR individuals have the right to have personal data erased. This is also known as the ‘right to be forgotten’. The right is not absolute and only applies in certain circumstances.
Individuals have the right to have their personal data erased if:
© 2019 The Plough Inn Lilliesleaf, Bar & Restaurant, Nr. Melrose, Roxburghshire, Scottish Borders